FAQ – PASSENGER

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FAQ – PASSENGER

IMPORTANT INFORMATION NEEDED PRIOR TO FLIGHT

In order to prepare the smooth operation of your flight  we need the following information from every passenger prior to the day of flight: 

1. FULL NAME
2. PASSPORT OR ID NUMBER
3. WEIGHT

ON THE DAY OF YOUR FLIGHT

– Arrive ca. 15 minutes before your flight.
– DON’T FORGET your passport or your ID.
– Bring sunglasses.

WEIGHT LIMITATION

– max 240 kg – for full Helicopter (max 3 passenger).
– max 120 kg – per passengers.

INCORRECT INFORMATION

NO REFUND – In case a flight cannot be operated due to incorrect weight information.

In the event of bad weather that prevents Helimallorca from operating the tour, our passengers have the ability to cancel and receive a full refund or reschedule their travel to the next available flight for no additional cost.

Helimallorca has a 48-hour cancellation policy. You have up until 48 hours before your flight departure to make any changes or cancellations. Changes or cancellations are not permitted within 48 hours of your flight departure. No-shows will be charged in full with no refunds.

Guests over 18 must bring valid photo identification for check-in. Cameras and video cameras are recommended, as well as sunglasses and sunscreen based on the flight type and the time of year. Comfortable clothing and shoes are highly recommended.

In order to create an awe-inspiring experience for all of our passengers, bags are not permitted on our flights.

No. The law requires a separate seat for each individual passenger.

Passengers under the age of 18 must be accompanied on the flight by an adult.

Flights are planned based on the weights of our passengers. This information is necessary in order for us to balance the aircraft prior to your flight. Customers are responsible for providing accurate weights when booking a reservation. Customers will be weighed at check-in and if their actual weight far exceeds their declared weight, they may be removed from their flight without refund. Please provide this information in kilograms.

Seating assignments are based on weights and balance for the flight and are determined by the weight of all passengers travelling. While we can document your request to occupy the front seat, we can not guarantee it.

Check your junk email. It is important that operations@helimallorca.com is added to your address book so that you receive any booking information or other important emails regarding your flight. If you should not receive an email within 24 hours of your flight, we suggest contacting us directly on +34659877260

Yes. You must be accompanied by someone who can assist you with boarding and disembarking the aircraft. Our ground crew will look after the wheelchair while you are on board.

Yes, pregnant women fly with Helimallorca often. Thought, we always recommend checking with your doctor first.

Motion sickness bags are located onboard the aircraft in the seatback pockets in case you need them. Always discuss your health issues with your pilot prior to the flight, so he can take necessary action and fly you back as soon as you feel uneasy.

Bottled water is the only beverage allowed to be consumed on the aircraft during flight.

Smoking is prohibited onboard the aircraft and on the ramp.

You are only allowed to smoke outside the gates.

You may take a picture of our helicopter. All the other aircraft are private and it is prohibited to take pictures of them, on the ramp or in the hangar

Toggle ContentPilot gratuities are accepted and appreciated.

The pilot switches to so-called “autorotation”, whereby the main propeller continues to turn by means of air moving up through the rotor, so the helicopter is still manoeuvrable and can be landed safely on any free surface. Pilots are highly trained for these manoeuvres.

Yes, thought use common sense. Do not stick your phone or a camera through a window. The risk of it flying out of your hand is high! Helicopter moves at about 180km/h. The item could damage the tail rotor which would have serious consequences.

Toggle Content

In order to create an awe-inspiring experience for all of our passengers, bags are not permitted on our flights. You may keep your personal belonging securely stored away in our office.

Passengers are prohibited from touching the doors of the aircraft unless given instruction to do so by the pilot. The pilot will open and close all aircraft doors.

We offer flights throughout the day starting at 9 am until 5 pm. Depending on the season and opening hours of the Son Bonet Airfield.

No, Helimallorca or any other operator at Son Bonet does not offer overnight tours.

We suggest making your reservation at least two weeks ahead of time so you can ensure the date and time you want is available. Should you wait until you get to Mallorca, we may or may not have seating available.

Group rates start at 21 or more passengers. If you’re interested in booking a group reservation, please contact us directly on +34659877260.

The pilot switches to so-called “autorotation”, whereby the main propeller continues to turn by means of air moving up through the rotor, so the helicopter is still manoeuvrable and can be landed safely on any free surface.

No. The law requires a separate seat for each individual passenger.

No. The law requires a separate seat for each individual passenger.

For security reasons, objects that would be prohibited on commercial aeroplane flights are also prohibited on board helicopters.

No. We have calculated our operating costs for each individual seat. If some seats were discounted, other passengers would have to pay more for their tickets.

The pilot switches to so-called “autorotation”, whereby the main propeller continues to turn by means of air moving up through the rotor, so the helicopter is still manoeuvrable and can be landed safely on any free surface.

A helicopter is a relatively complex flying machine and is expensive to buy and maintain. The technical investments required for maintenance and upkeep make operating a helicopter expensive. Moreover, most of the individual parts have a limited “lifespan” and for safety reasons, they must be replaced after a certain number of flight hours, regardless of whether they or not they are showing signs of wear and tear. This also increases operating costs considerably.

Of course, we do recommend you take pictures. For security reasons, do not stick your camera or your phone out of a small window. With high winds the medium could be is a hazardous manoeuvre, and we recommend keeping the camera, or your phone inside the cockpit.

A helicopter is a good-natured aircraft that is largely unaffected by turbulence that may be encountered. This makes the risk of flight sickness much less pronounced.

All passengers are given headphones and a microphone. This not only muffles the sound of the engines but also makes it possible for passengers to communicate with one another and the pilot. In some cases, you may also hear the radio traffic between the pilot and the flight control tower.

No, not necessarily. The pilot consults a special weather report on the day of the flight and is authorized to cancel the flight due to inclement weather if he so decides. Purchased tickets can be returned if a tour cannot be conducted due to bad weather.

Of course tickets may also be purchased for children, but they should be old enough to understand and appreciate the experience. For safety reasons, the law requires a ticketed seat for each child.

You should be healthy and in relatively good condition, able to get in and out of the helicopter easily on your own, and should not weight more than about 100 kilograms. Passengers weighing more may still be able to fly; please consult us for more details.

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